If you are having problems using this site, please send an email to sales@thecraftplace.com

Methods of Payment:
We accept payment by VISA, MasterCard, American Express and Discover. Your credit card will not be charged until your order is shipped.

Sales Tax:
6% sales tax will be added for shipments to residents of Michigan.

International Orders:
Currently, we cannot accept or ship orders outside of the United States.

Shipping Area:
The Craft Place will ship anywhere that UPS or USPS delivers in the United States (excluding some parts of Hawaii and Alaska). Please note that UPS is unable to deliver to PO Boxes or Military Bases. You will receive an e-mail confirmation with a tracking number at the time your order is shipped.

Special/Rush Orders:
Special Orders and/or Rush Shipments can be requested by sending an e-mail to sales@thecraftplace.com.

Shipping Charges*:
Order Amount Shipping
Up to $10.00 -->$6.95
$10.01 to $25.00 --> $7.95
$25.01 to $100.00 --> $8.95
$100.01 to $149.99 --> $11.95
$150.00 to $299.99 --> $18.95
$300.00 to $499.99 --> $24.95
$500.00 and up --> $29.95
* Shipping charges may not apply to special/rush orders and orders outside the continental United States (Alaska and Hawaii). For information please contact us at sales@thecraftplace.com or fax us at 616-364-5884.
Some heavy, oversized or bulky items may require additional shipping charges. We will notify you immediately if additional shipping charges apply.

Shipping Confirmation:
You will receive an e-mail confirmation with a tracking number at the time your order is shipped. You can track your order through using tracking number:
- UPS Online Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
- UPS Phone: 1-800-742-5877
- USPS Online Tracking: http://www.usps.com/shipping/trackandconfirm.htm
- USPS Phone: 1-800-222-1811

Delivery Time:
Items that are in stock normally ship within 24-48 hours (excluding weekends and holidays). Items that are not in stock normally take less than 7 business days but may take up to 10 business days to ship. You will be notified by e-mail if there are any delays (beyond estimated ship times) in fulfilling your order.

Return Policy:
Thecraftplace.com guarantees that all products sold are of the finest quality and free from defects. If there is a defect with a product you have ordered, it can be returned within 15 days and a new item will be sent to you. If after inspection of your order, you no longer want an item, you may return it to us (at your expense) for a refund or replacement as long as it is within 15 days of the shipment date. The product must arrive back to us unused and in the original wrapping or container. Merchandise should not be returned without prior approval. To notify us of a return, send email to sales@thecraftplace.com.

Credit will be given for the original purchase price less 30% restocking fee (unless the order was defective or an incorrect item was shipped). Shipping and handling charges are non-refundable. All returns must be accompanied by the original packing slip. After a returned item has been received, it will take between 2 and 3 weeks to process. Refunds will appear on your credit card billing statement.

Privacy:
No. Please refer to our privacy statement for more information.

Catalogs:
We don't currently have a printed catalog of the products we sell. All information about the products we sell is available on this website.

Stores:
Some of the products we sell are available in retail stores but we do not keep a list of these locations or what products are available.

Wholesale and discount pricing:
TheCraftPlace.com is committed to getting you great products at the best price. Refer to our discount page for detailed information on discounts and wholesale purchases.

Phone Number:
TheCraftPlace.com is a web store and all service is handled through the website. Your order may be submitted securely through the website. If you are unable to submit your order online, we will accept order requests via fax to 616-855-1975. Please provide an email address with all faxed orders so that we may email you a confirmation of your order and order total. You may send your questions, ideas and comments about the site, our products using the form on the contact page)